Frequently Asked Questions
Shipping
We ship to all 50 states and hope to ship internationally in the future!
Free shipping is available for all orders over $90 via USPS®. For expedited shipments, costs vary depending on the destination.
If you notice your shipping or billing address is incorrect after placing your order, please email info@andrepeat.co.
Orders are processed within 1 to 3 business days (we do not ship on weekends or holidays). Orders placed after 12 p.m. PST on Fridays and over the weekend will be processed within 1 to 3 days from the following Monday. We will always email you an order confirmation with tracking information.
When your item is shipped, a shipping confirmation email will be sent to your email with your order. Please check your spam folder if you don’t see your shipping confirmation email from info@andrepeat.co in your inbox.
Returns
We ONLY accept returns for any unopened or unused products not listed as final sale. To be eligible for a refund or exchange on a damaged item, you must email us within 10 days of receiving your product.
Once we’ve spoken via email, you can return the product to us for a full refund of the purchase price (less shipping charges). When we receive the item(s) at our warehouse, we can provide a refund on the payment method used to purchase (we do not provide a return shipping label). The return shipment has its own transit time; therefore, refunds won’t be issued immediately.
If your order arrives damaged or incorrect, please send us an email at info@andrepeat.co to alert us of the damage with a detailed description of the issue and photos.
Subscriptions
You can access and update your subscription when you login into your account on And Repeat. Once you’ve logged in, click on Manage Subscriptions, where you can add, update, or cancel your subscription.
Please note: You cannot edit your subscription the day it is set to renew. If you need to update your address, cancel, or make an edit, please do so a few days before it is set to renew.
To cancel your subscription, log into your And Repeat account and click Manage Subscriptions. Click cancel and on the following page, you will be asked to enter your reason for canceling.